RAVEN ENGINEERED FILMS IMPLEMENTS ADVANCED ENTERPRISE RESOURCE PLANNING SYSTEM 2-4-19
January 8, 2019
Dear Valued Raven Customer,
Thank you for being our partner in delivering high performance solutions to your marketplace. Raven Engineered Films knows and values the important role we play in your success. In November, we shared with you that in the spirit of continuous improvement, we launched an initiative to implement a new enterprise resource planning (ERP) platform called Atlas, to improve our customer experience from order to final delivery of finished materials. I am pleased to say we plan to migrate to the Atlas platform on February 4, 2019.
In order to facilitate the transition to this new system, we need to make a few temporary adjustments to our normal course of business. Here are the key changes and dates you need to be aware of:
▪ From January 31st through February 4th, we will only process orders that can be produced from our Midland, TX facility. All other EFD facilities will be shut down during this timeframe.
▪ Orders received after January 25th for shipment before January 31st will be processed as usual.
▪ For all other orders received after January 25th, we will provide acknowledgment of the order receipt. We will start processing these orders on February 5th.
We appreciate your patience and understanding as we make this important transition. Engineered Films remains committed to delivering high quality products with exceptional customer service. Atlas will provide key advantages as we expect improvements throughout all phases of the order process to enhance the customer experience.
Please review the Atlas Frequently Asked Questions included on this page to learn more and then also explore a few examples of the new Atlas customer documentation you can expect to see starting Feb 4, 2019. Please distribute this announcement to others within your company. Contact your Raven representative at +1 (800) 635-3456 with any questions or concerns. We are excited to bring our new Atlas ERP system online and look forward to the many enhancements the system will provide to you, our valued customer, now and in the future.
Vice President & General Manager
Raven Engineered Films
ATLAS – FREQUENTLY ASKED QUESTIONS
ATLAS - NEW DOCUMENT EXAMPLES: